Terms & Conditions

Terms and Conditions

These Terms and Conditions ("Agreement") govern the use of our online platform, accessible at Canberra Pokies (the "Platform"), by users who wish to access and utilize its features, games, and services.

Acceptance of the Terms

By accessing or using the Platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of this Agreement, please do not use our service.

Eligibility Requirements

To use the Platform, you must meet the following eligibility requirements:

1. You must be at least 18 years old (or the minimum age required in your jurisdiction) to open an account and access the Platform.
2. You must provide true and accurate information when registering for an account.
3. You must not have any restrictions or prohibitions imposed upon you by applicable laws, regulations, or our own policies.

Geographic Restrictions

The Platform is intended solely for users who are physically located within permitted jurisdictions. We reserve the right to restrict access to certain features or services based on your location.

Account Registration Rules

To register an account, you must:

1. Provide true and accurate information when registering.
2. Create a unique username and password combination.
3. Verify your email address via our secure verification process.

One-Account-Per-User Policy

Each user is limited to one account per person. Using multiple accounts or creating new accounts on behalf of another individual will result in penalties, suspension, or closure of all affected accounts.

Identity Verification and KYC

We reserve the right to request identification and documentation from users as a condition for opening an account or accessing certain features. This includes, but is not limited to:

1. Government-issued photo identification (e.g., driver's license).
2. Proof of address.
3. Any other documents reasonably requested.

Account Accuracy Obligations

You are responsible for maintaining the accuracy and security of your account information at all times. Failure to do so may result in account suspension or closure.

Account Security Responsibilities

1. Keep your login credentials confidential and secure (including your username, password combination).
2. Regularly update or change your password combination.
3. Do not share your login credentials with anyone else.

Restricted Behaviour and Prohibited Activities

The following activities are strictly prohibited:

1. Using automated software (bots) to manipulate gameplay or engage in other malicious behavior.
2. Intentionally disrupting the Platform's functionality, performance, or security.
3. Harassing or threatening our employees, agents, or representatives.

Multi-Accounting and Fraud Prevention

We have a zero-tolerance policy towards multi-accounting and fraudulent activities. Any attempts to do so will result in account suspension or closure and may lead to further action being taken.

Bonus and Promotion Rules

1. All bonuses and promotions are subject to specific terms, conditions, and wagering requirements.
2. Bonuses cannot be exchanged for cash or other prizes except where specifically stated.
3. Certain games or services may not be eligible for participation in bonus programs.

Wagering and Gameplay Conditions

1. Minimum betting amounts apply to all games; refer to the game-specific rules for details.
2. Maximum wager limits are enforced on individual bets; see our Terms of Use for details.
3. Game results are generated by random number generators (RNGs) that meet industry standards.

Bonus Abuse Prevention

We reserve the right to revoke, withdraw, or cancel any bonus offer if we suspect abuse or manipulation.

Deposits and Withdrawals (Supported by Source Material)

To facilitate deposits:

1. We accept major credit/debit cards as well as e-wallets.
2. All deposit transactions are subject to verification before processing.

For withdrawals:

1. Please see our Terms of Use for information on payout methods, timing, and requirements.
2. Any fees associated with payouts will be disclosed separately.

Verification Before Withdrawals

As a security measure, we reserve the right to request further documentation or identification from users who attempt to withdraw funds in excess of specified thresholds or within short intervals.

Processing and Review Procedures

All transactions are subject to review by our risk management team. We may delay, suspend, or reject any transaction that raises suspicions about its legitimacy, validity, or compliance with these Terms and Conditions.

Responsible Gambling Expectations

1. Engage in gaming responsibly.
2. Monitor your playing patterns, betting limits, and account activity regularly.
3. Seek assistance from support services if you experience problems related to excessive spending or compulsive behavior.

Self-Exclusion and Account Restrictions

You may request self-exclusion at any time by contacting our Customer Support team:

1. You will not be able to access the Platform during your chosen exclusion period(s).
2. Your account details remain intact for future re-entry after a minimum 30-day waiting period, but we reserve the right to extend or reject this option in specific cases.

Game Fairness and RNG Systems

We use RNGs that have been independently tested and certified by reputable third-party organizations (such as eCOGRA).

Technical Interruptions or Voided Gameplay

In exceptional circumstances where our Platform experiences technical issues:

1. We reserve the right to void any bets placed during a malfunctioning period.
2. Users will receive notification via in-game messages, email, or other means.

Suspension or Closure of Accounts

We may suspend your account temporarily (without notice) if suspicious activity is detected or we need further verification information from you. Permanent closure can occur due to:

1. Failure to provide accurate identification documentation.
2. Intentional breach of our rules and regulations.

Intellectual Property and Platform Ownership

All content, graphics, code, and software on the Platform are proprietary assets owned by us (or licensed under applicable laws).

Limitation of Liability

In no event shall we be liable for any damages or losses arising from your use of this site, including but not limited to direct, indirect, incidental, punitive, special, consequential damages, business interruption, loss of data, commercial failure, or negligence.

Modification of Terms

We may update these Terms and Conditions at our discretion. It is your responsibility to review the current version regularly.

Contact or Support Guidance

Please visit our website's FAQ section for answers to common queries.Contact our support team via email or live chat for personalized assistance with issues related to registration, gameplay, deposits/withdrawals, technical matters, and account management.