Responsible Gaming

Responsible Gambling

At Canberra Pokies, we're committed to providing a safe and enjoyable gaming experience for all our players. We want you to have fun while playing with us, but also make responsible decisions about your time and money spent on games.

Safe and Balanced Gaming Habits

Gaming should be a form of entertainment, not a way to earn extra income. It's essential to maintain balance in your life by setting aside dedicated time for gaming and sticking to it. Allocate a specific amount of money for gaming each month and adhere to it. Consider implementing deposit limits to ensure you don't exceed your self-imposed budget.

Budget Management

Proper bankroll management is key to enjoying gaming while minimizing the risk of financial harm. Be sure to set aside enough funds for essential expenses before allocating any money towards gaming. It's also a good idea to keep track of your spending habits by monitoring your deposits and withdrawals on our platform.

Deposit, Loss, Wager, and Session Limits

We offer various limit options to help you maintain control over your gaming activities:

• Daily Deposit Limit: Set a daily cap on the amount you can deposit into your account.
• Loss Limit: Establish an upper limit for losses before being notified or prompted to adjust your strategy.
• Wagering Limit: Define a maximum bet per spin or round.
• Session Time Limit: Determine how long you want to spend playing games at one sitting.

These limits can be adjusted at any time from the "Account" section of our website. If needed, don't hesitate to reach out to our customer support team for assistance with implementing these settings.

Reality Checks and Time Reminders

To ensure a healthy gaming experience, we've implemented reality checks:

• Time Spent Reminder: Periodically receive notifications about the amount of time you have spent on our site.
• Net Result Reminder: Be informed when your winnings or losses exceed predetermined thresholds.

These features can help you keep track of your progress and make more informed decisions during gameplay. If necessary, we encourage using these tools to maintain control over your gaming activities.

Cooling-Off Periods and Self-Exclusion Tools

If needed, take a break from our games with the following options:

• Cooling Off: Temporarily suspend access to your account for a period ranging from 24 hours up to one week.
• Self-Exclusion: Permanently prevent yourself from accessing our services by blocking your account for six months or more.

This option also gives you time away from gaming, helping you address any underlying issues that might have contributed to your decision. To initiate either of these options, please contact us via live chat or email.

Account Verification and Age Restrictions

To ensure a safe environment for our players, we strictly enforce age restrictions:

• Minimum Age: Verify the player's real age through identity documentation when registering.
• Verification Process: If requested by your local gambling authority or as required by law, provide proof of age upon request.

In this way, you can feel confident in the fairness and integrity of our games while having access to necessary resources for a positive gaming experience.

Protection of Vulnerable Players

At Canberra Pokies, we recognize that problem gamblers may require additional support:

• Age Restrictions: Adhere strictly to the minimum age requirement specified above.
• Warning Signs: Be aware of potential red flags such as:
  • Excessive spending or borrowing money for gaming.
  • Feeling trapped in a cycle where you continue gaming despite financial difficulties.
  • Chasing losses by continually betting more.

We are committed to safeguarding our players from problem gambling and ensuring all account holders engage with us responsibly.